FAQ

What is the minimum purchase for free delivery?

Generally, we provide free delivery with minimum purchase of RM100 at most of the area in Klang Valley. For more precise amount of minimum purchase, please visit delivery area

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Can I pay a small amount of delivery fee if I am not able to meet the minimum amount of purchase?

For time being, we are not able to receive order which is less than the minimum order. However, we are able to arrange for third party delivery service (for example Grab delivery), subject to availability. Customers will have to bear the cost of the delivery service. Please call us for assistance @ +603 – 8211 2601

When will the order be delivered?

Generally, we will deliver the purchase in two working days.

Scenario A: Purchase is done on Monday; Delivery will be arranged on Tuesday or Wednesday.

Scenario B: Purchase is done on Saturday; Monday is a Public Holiday; Delivery will be arranged on Tuesday or Wednesday.

However, areas like Klang, Kota Kemuning, Rawang, Sungai Buloh, Wangsa Maju and Setapak will be arranged for delivery twice a week. For more details of the delivery area, please visit delivery area

Is there delivery on Sunday or Public Holiday?

There is no delivery on Sunday and certain day of Public Holidays.

Possible to delivery on specific day?

Yes. However, areas like Klang, Kota Kemuning, Rawang, Sungai Buloh, Wangsa Maju and Setapak will be arranged for delivery twice a week. For more details of the delivery area, please visit our delivery area

Possible to delivery on specific hour during the day?

Currently, we have limited drivers for delivery service. For the ease of the delivery as a whole, we are unable to deliver on specific hour. We are only able to provide a general time slot in the delivery day.

However, we are able to make special arrangement with third party delivery service to have direct point to point delivery on specific time slot, subject to availability. Customers will have to bear the delivery cost. Average cost for delivery in Klang Valley is between RM10 to RM30, subject to changes.

Can I pay cash on delivery?

Since we are encouraging the online shopping experience, we do not accept cash on delivery. Besides, some deliveries may be managed by third party delivery service; they are not authorized to collect the payment on our behalves.

What if the product I purchase is out of stock?

Our customer service will call you for advice if you are willing to exchange for similar product. Any different amount in the final invoice, we will arrange for refund or we will request customer for top up.

If I received the items short as compared to my purchase, or there is missing/damaged item, what should I do?

During the delivery, we will provide you a delivery order together with the delivery package for checking. A good practice is to check all the items together with the delivery personnel. Please call our customer service if indeed there is short/missing/damaged of items with the delivery package. We will arrange for refund of the specific items after confirmation from our delivery personnel. Please call us for assistance @ +603 – 8211 2601

Can you provide me the expiry date of the products that I purchase?

We are not able to provide to customers the expiry date of all the products. However, our storekeepers have always been keeping a good practice, which is first-in first-out inventory system, to ensure our customers will always receive the latest products.

Are your products “fresh”?

Frozen food will never be labeled as “fresh”. However, most of our items will stay at our warehouse probably less than 2 weeks. As a middleman we seldom sell products that has slow turnover rate. The length of the products shelf life is all depend on the manufacturers. Some manufacturers prefer longer shelf life, while some manufacturers prefer to produce healthier products. There is no right or wrong, it is the manufacturers’ decision.

What if the expiry date is already due when I received the package?

Please call our customer service for advice. Our customer service may request for the picture of the product and we may come and collect the product for further action. We will then arrange for refund of the specific items to customers. Please call us for assistance @ +603 – 8211 2601

What if I found that the product is spoil only after I open the product package?

Please call our customer service for advice. Our customer service may request for the picture of the product and we may come and collect the spoilt product for further action. Please call us for assistance @ +603 – 8211 2601

Can I ask for refund if I found the product that I purchase does not suit my need?

We are not able to refund under this circumstance. Customer has the responsibility to ensure that all items during the purchase are accurate as it is.

How reliable is your classification of the products?

We are providing free service of classification of the product to Vegan, Lacto-Vegetarian or Ovo-Vegetarian for general reference only. Please refer to the actual packaging for more accurate classification.